Bonfarado.org Fundraising FAQs
Read through Bonfarado.org’s most common fundraising FAQs from our customers.
Take a look through the most common fundraising FAQs that we get asked by our customers. If you have a question that isn’t listed in our fundraising FAQs, please contact support@bonfarado.org.
General
Who are Bonfarado.org?
What makes Bonfarado.org different?
How can I contact you?
You can contact Bonfarado.org by emailing us at support@bonfarado.org with any questions or issues.
Fundraising Campaigns
Can anyone start a fundraising campaign on Bonfarado.org?
What kind of fundraising campaign can I start on Bonfarado.org?
What details should I include in my fundraising page?
The basic things you need to cover are:
– Introduction to the fundraising campaign, what it’s about or who it’s for
– Your fundraising goals and the reasons for them
– Photos or video footage of the campaign
For more tips please read our fundraising guide.
Is the information about my fundraising campaign important?
Of course, this is perhaps the most important part of the campaign. People need to know exactly what they are paying to support. Get them as involved in the project as you are.
How do I promote my fundraising campaign
We suggest speaking with friends and family at first and then use Social Media platforms such as instagram, facebook or twitter.
For more tips please read our fundraising guide.
How do I edit my fundraising page once it has become live?
You can edit your fundraising campaign via your account dashboard. Please login to your account and under the Campaigns menu, select ‘My Campaigns’ and then click the Edit button.
How do I post updates to my campaign page?
You can update your fundraising campaign via your account dashboard. Please login to your account and under the Campaigns menu, select ‘My Campaigns’ and then click the Update button.
How can I get my fundraising campaign featured
To have your fundraising campaign featured please contact us at support@bonfarado.org.
For more tips please read our fundraising guide.
What are fundraising campaign updates?
Fundraising campaign updates are something you would add to your project to maintain momentum and keep your backers up to date on your current goals and any changes that have happened since the fundraiser began. People like to see progress or know that what they have donated too has made a difference.
How do I get updates about fundraisers that I've supported?
When you access your account you can go to the dashboard to see which fundraisers you have donated too. You will be able to click that link to view the fundraiser and to see any updates that have been added.
What is the minimum donation at Bonfarado.org
There is no minimum donation amount at Bonfarado.org, every little helps.
What happens if the fundraising goal is reached before the time expires?
In many cases when this happens, it’s due to people being passionate about your project and wanting to see it succeed. This can often lead to your goal being surpassed so we suggest leaving the fundraising campaign live until it’s initial time frame has expired.
If you would like to cancel it earlier than the original time frame then please contact us at support@bonfarado.org.
What happens if I don't reach my goal?
With our flexible funding platform, even if you do not raise the exact goal after the timer has expired, we will still payout what has been raised.
How can I promote my fundraising campaign?
There are many different ways to promote your campaign including friends, family and social media. For more information please read our fundraising guide.
Can I change the fundraising goal amount?
Yes, you are able to change the goal amount but not manually. Please contact our team at support@bonfarado.org for more information. This is a process we would advise not to do, it may put of potential donors.
How long can I run my fundraising campaign for?
There is no set amount of time that a fundraiser can run for but generally we would suggest letting it run between 30 and 45 days.
Can I edit the details of my fundraising campaign
You can update and edit the details of your fundraising campaign in your accounts dashboard. If you are having difficulties or need help, please contact us at support@bonfarado.org.
Account
How do I deactivate my account
To deactivate and / or delete an account please email us from your verified email address at support@bonfarado.org
Why has my fundraising been rejected?
The details you have provided maybe unable to be verified or out of date, please contact us at support@bonfarado.org.
My documents have been rejected, is it possible to reapply?
Providing that your documents were not flagged for criminal activity, you are welcome to reapply. For more information contact us at support@bonfarado.org.
Payments
How do I withdraw funds?
You must have a paypal account, login to your dashboard and from the Campaigns menu please select ‘Payments / Withdraw’, then click ‘View Details’ button from the campaign you wish to withdraw from. If there are available funds in the ‘Receivable’ column, a withdraw button will be available, click withdraw. Enter the amount you wish to withdraw and your paypal receiving email address. If you have any problems, please email support@bonfarado.org.
You can make a withdraw request any time once your campaign has received donations, please allow 3-5 working days for processing.
When can I withdraw funds that have been raised?
You can make a withdraw request any time once your campaign has received donations, please allow 3-5 working days for processing.
Who handles the payments for the donations?
We handle and distribute the payments at Bonfarado.org using PayPal.
What fees do Bonfarado.org charge?
Bonfarado.org is a free to use platform but you have the option to tip us if you’d like too, but it is not required. The standard payment processing fee will be charged when using a debit card though which is 2.9% + $0.30.
What currencies can I raise money in?
We currently receive all donations and payouts in USD currency.
How do I cancel a donation / request a refund?
To request a refund please contact us at support@bonfarado.org. Please note that refunds are not eligible after the fundraiser has been paid out and we will also not be able to refund your payment processing fee.
Are there any fees deducted from the donations?
The only fee deducted from the donations are the payment processing fees which are 2.9% and $0.30. Bonfarado.org itself is a free to use fundraising platform
Can I get a payment / donation receipt?
Yes, we can email you a copy of your donation receipt. Please contact us at support@bonfarada.org with your request.
Thank you for reading through our fundraising FAQs, if you still need further help then contact our support team at support@bonfarado.org – If all your questions have been answered and you’re ready to go, click the button below to start your fundraising campaign!